FAQ

How do I return/exchange my order?

Returns may be made within 30 days of delivery. To start a return or exchange, email returns@toughbydesignsports.com to get started on a return or exchange. Please include your name and order number in your correspondence. TBD Sports is not responsible for return shipping. Please see our returns page for more information regarding returns.

The order I received is incorrect, what do I do?

Please contact us at info@toughbydesignsports.com and we will help get your order fixed as quickly as possible.

One of the items I received is damaged/defective, what do I do?

Please contact us at info@toughbydesignsports.com and we will help get your order fixed as quickly as possible.

How long do your made to order items take to ship?

Our made to order items generally take 2-7 business days to ship. Please check out our Production page for more information on our production timelines.

How can I track my order?

An email will be sent out with your shipping and tracking information when your order has shipped. Please us this to track your order. You may also find your tracking information in the Orders section of your account.

How do I stay up to date on TBD Sports?

Sign up for our newsletter here to get the latest news and updates. You can also follow us on Instagram and Facebook!

How does your sizing run?

All of our items will have sizing dimensions on the product page. You can also check out our sizing page here.

How do I take care of my new shirt, tank, sweater or hat?

Please check out the Fabric Care section of our Product Care page for care instructions and to get the most life out of your product.

How do I take care of my mugs, wall art, wine glasses or water bottles?

Please check out our Product Care page for the care instructions pertaining to your specific item. All product pages will also have care instructions.

Can I join TBD Racing?

TBD Racing membership is open once a year. We announce our application period late summer/early fall. To keep track of the team and application announcements, we suggest following us on Instagram and Facebook. More information about the TBD Racing team can also be found at tbdracing.org 

Which Payment methods do you accept?

We accept most major credit cards as well as Paypal. Our checkout is provided by Paypal and Stripe, to ensure a secure and easy checkout process.

Where do I input my coupon?

Promo codes may be entered during the checkout process and are limited to one per order, per customer.

I would like to stock your products in my local run or bike shop, do you do wholesale orders?

Yes, we offer wholesale pricing to brick and mortar retail stores, please contact us at info@toughbydesignsports.com to learn more about our wholesale order process.